At 98pk, we understand that handing over personal information – even just your name and phone number – requires trust. This Privacy Policy is here to make that process transparent. It explains what data we hold about you, how and why we use it, who we might share it with, and how long we keep it.
This policy applies to all users of the 98pk platform, including anyone who has registered an account, made a deposit, participated in a promotion, or simply browsed the website. By using 98pk, you acknowledge that your data will be handled as described in this document.
This Privacy Policy should be read alongside our Terms and Conditions. Where both documents address the same topic, the Terms and Conditions take precedence on matters of account usage and gameplay, while this policy governs data handling specifically.
If anything in this document is unclear or you have a specific question about your data, please contact our support team. We are happy to explain things plainly – no complicated legal language needed.
We collect different types of data depending on how you interact with the platform. Here is a clear breakdown:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport details | During registration and KYC verification |
| Contact Data | Mobile number, email address | During registration and account updates |
| Payment Data | JazzCash/Easypaisa account reference, Raast ID, bank account details (masked) | When making deposits or withdrawals |
| Account Activity Data | Login times, game history, bet amounts, bonus usage, VIP points balance | Automatically during platform use |
| Device & Technical Data | IP address, browser type, device model, operating system | Automatically on every visit |
| Communication Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect data you have not provided to us, and we do not purchase data from third-party data brokers or list providers. All data held on 98pk accounts has been submitted directly by the account holder.
Your data is used for specific, legitimate purposes. We do not collect information just to have it sitting in a database – every data point serves a function. The main purposes are:
- Account management – creating, maintaining, and operating your 98pk player account
- Identity verification (KYC) – confirming you are who you say you are, and that you are 18 or older
- Payment processing – handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and supported mobile wallets, and processing withdrawal requests to your registered payment method
- Fraud prevention and security – detecting unusual account activity, preventing duplicate accounts, and protecting against unauthorised access
- Customer support – responding to your queries, resolving account issues, and handling disputes
- Promotions and bonuses – verifying eligibility for offers including PSL cricket promotions, VIP cashback, and welcome bonuses
- Platform improvement – understanding how players navigate the site to improve performance, navigation, and game selection
- Responsible gaming compliance – monitoring activity patterns to support players who have set deposit limits or self-exclusion periods
- Marketing communications – sending promotional emails or SMS notifications to players who have opted in
All financial transactions on 98pk are conducted in PKR. When you make a deposit or request a withdrawal, the payment reference details associated with your JazzCash, Easypaisa, Raast, or bank account are recorded to enable the transaction and maintain an accurate audit trail for your account.
We do not store full bank account numbers or complete card details on our servers. Payment data is handled through encrypted channels, and sensitive identifiers are masked in our records. Where third-party payment processors are involved in facilitating a transaction, they operate under their own privacy and security standards.
Payment records are retained for as long as required to fulfil regulatory and financial audit obligations. If you request account closure, payment transaction history may be retained beyond the account deletion date in line with these obligations.
Like most websites, 98pk uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website. It does not give us access to your device and cannot carry viruses.
We use the following types of cookies:
- Essential cookies – required for the platform to function. These handle your login session, game state, and security checks. The platform cannot work without them.
- Functional cookies – remember your preferences such as language settings, last played games, and notification choices.
- Analytics cookies – help us understand which pages are visited most, how long players stay on the site, and where users drop off. This data is aggregated and anonymised.
- Marketing cookies – used to show you relevant promotions based on your browsing activity on the platform. These are only set if you have opted into marketing communications.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics or marketing cookies will not affect gameplay.
98pk does not sell your personal data to third parties. Full stop. However, there are limited circumstances where your data may be shared with trusted third parties to enable the platform to function:
- Payment processors – JazzCash, Easypaisa, Raast, and banking partners receive the minimum information required to process your transaction (such as account reference and PKR amount).
- Identity verification providers – if KYC checks require document verification, your identity documents may be processed by a specialist verification service operating under strict data handling agreements.
- IT and hosting providers – the technical infrastructure running the 98pk platform is supported by third-party server and hosting providers who are contractually bound to handle data securely.
- Analytics platforms – anonymised, aggregated usage data may be shared with analytics tools to help us understand platform performance. No personally identifiable information is included.
- Legal and regulatory requirements – if we are required by law, court order, or legitimate authority to disclose specific data, we will comply. We will notify you where we are legally permitted to do so.
All third parties who handle data on our behalf are required to treat it with the same level of care described in this policy. We do not authorise any third party to use your data for their own marketing or commercial purposes.
We keep your personal data only for as long as it is needed. The specific retention period depends on the type of data and the reason it was collected:
- Active account data – retained for the full duration your account remains open and active on the platform.
- Account data after closure – if you close your account, most personal data is deleted or anonymised within 90 days of the closure request being processed.
- Payment and transaction records – retained for a minimum of 5 years to fulfil financial record-keeping requirements.
- KYC and identity documents – retained for the period required by the applicable verification standards, typically a minimum of 5 years from the date of verification.
- Support correspondence – chat logs and email records are retained for up to 2 years from the date of the last interaction to allow us to reference previous support history if needed.
When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to your identity.
Protecting your account and personal data is a technical priority for 98pk. We implement a range of security measures designed to prevent unauthorised access, data loss, and misuse:
- All data transmitted between your browser or app and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
- Account passwords are stored using one-way hashing algorithms. Even 98pk staff cannot see your password in plain text.
- Our systems are monitored continuously for unusual activity, login anomalies, and potential intrusion attempts.
- Access to player data within our organisation is limited to staff who genuinely need it to perform their role – customer support agents, compliance officers, and technical staff as appropriate.
- Regular internal reviews are conducted to assess data handling practices and identify potential security gaps before they can be exploited.
While we take these steps seriously, no digital system is completely immune to risk. In the unlikely event of a data breach that could affect your personal information, we will notify you as promptly as possible and outline the steps being taken to address it.
You have specific rights regarding the personal data 98pk holds about you. These rights are available to all registered players and can be exercised by contacting our support team:
Right to Access
You can request a copy of all personal data we hold about you at any time. We will respond within a reasonable timeframe.
Right to Rectification
If any data we hold about you is inaccurate or out of date, you have the right to have it corrected promptly.
Right to Erasure
You may request deletion of your personal data, subject to our legal data retention obligations for payment and KYC records.
Right to Object
You can object to your data being used for marketing communications. We will action opt-out requests within 48 hours.
Right to Portability
You can request your account data in a structured, commonly used format so you can transfer it if needed.
Right to Restrict Processing
You can ask us to limit how we use your data while a dispute or review is in progress, without requesting full deletion.
The 98pk platform is strictly intended for adults aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal data to 98pk, please contact us immediately so that we can investigate and remove the account and associated data.
Age verification checks are carried out as part of the KYC process. Accounts that cannot confirm the account holder is 18 or older will be suspended pending verification. This is a firm policy with no exceptions.
For information on how to use parental controls and internet filtering tools to prevent underage access to gaming sites, please visit our Responsible Gaming page.
We review and update this Privacy Policy periodically to reflect changes in how the platform operates, new services we introduce, or updates to applicable data handling standards. The "last updated" date at the top of this page will always reflect when the most recent revision was made.
For significant changes that affect how your data is used in a material way, we will make a reasonable effort to notify you through your registered email address or via an in-platform notification. For minor clarifications or wording updates, the updated policy will be published on this page without individual notification.
Continuing to use the 98pk platform after a policy update constitutes your acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact support to discuss your options, including account closure.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, our support team is available 24/7.
For questions about responsible gaming tools such as deposit limits and self-exclusion, please visit our dedicated Responsible Gaming page. For general platform FAQs, see our FAQ page.